tkgm Privacy Policy
Your personal information is completely safe with us. This policy transparently explains how tkgm collects, stores, and protects your data.
This Privacy Policy ("Policy") provides a detailed description of the nature, purpose, use, and protection of personal information collected from you while using the tkgm website and platform. By using this platform, you are considered to have given your consent to the policies described below.
We believe your privacy is a fundamental right. tkgm always manages your information in accordance with SSL encryption and fair play principles. If you have any questions after reading this policy, please contact our support team.
Types of Information Collected
Information You Provide Directly
When you create an account on tkgm, make a deposit, or contact us for support, the information you provide directly is collected. This may include:
- Full name and date of birth
- Valid email address
- Mobile number
- Payment method details (bKash, Nagad, or Rocket number)
- Details of documents required for identity verification
Automatically Collected Information
Some information is collected automatically while using the platform, such as:
- IP address and device type
- Browser and operating system information
- Time of visit, pages used, and session duration
- Cookie and local storage data
- Gaming activity history and transaction information
We only collect information that is essential for the safe operation of the platform, verifying your identity, and providing quality service. Collecting unnecessary information is against our policy.
Purpose of Information Use
tkgm uses your information for the following legitimate purposes:
Account Management
To create, verify, and maintain your account and to ensure secure login.
Transaction Processing
To complete deposit and withdrawal processes via bKash, Nagad, and Rocket.
Customer Support
To provide quick and effective resolution of your complaints or inquiries.
Fraud Prevention
To prevent unauthorized access, fraudulent activity, and money laundering.
Service Improvement
To improve the platform experience, gaming features, and technical infrastructure.
Responsible Gaming
To identify potentially risky gaming behavior and take supportive action.
Information Storage and Protection
tkgm has adopted industry-standard technical and administrative measures to protect your information. SSL (Secure Socket Layer) encryption technology is active on all our servers and databases. Every data transmission is conducted through secure channels.
Security Measures
- All data transmission via 256-bit SSL/TLS encryption
- Passwords and sensitive information stored in encrypted format
- Regular security audits and vulnerability testing
- Limiting staff access to information through access control systems
- Real-time monitoring for suspicious activity
Important: No data transmission over the internet is 100% secure. However, we maintain the highest current standards to protect your information. Keeping your password secure and not sharing it with others is your own responsibility.
Data Retention Period
We retain your information while your account is active. Even after an account is closed, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, or enforce our terms of service.
Sharing Information with Third Parties
tkgm does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
Payment Providers
The necessary amount of information is shared with bKash, Nagad, and Rocket to complete transactions. These organizations follow their own privacy policies.
Technology Service Providers
With selected technology partners for hosting, analytics, and security services, who are bound by strict confidentiality agreements.
Legal Obligations
Required information may be provided in response to court orders, legal proceedings, or valid requests from government authorities.
Fraud Prevention
It may be necessary to share information with relevant authorities or industry bodies to prevent fraud and money laundering.
Cookies and Tracking Technology
tkgm uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
The types of cookies we use:
- Essential Cookies: Essential for running the core functions of the site — maintaining login sessions, storing security tokens, etc. These cannot be disabled.
- Performance Cookies: Used to understand which parts of the site are used most and to improve the quality of service.
- Preference Cookies: Help remember your language preferences and other settings.
You can control cookies by changing your browser settings. However, disabling cookies may limit some features of the site.
Your Rights and Controls
tkgm believes every user has full rights over their own information. These rights are detailed below:
Right of Access
You can request to see what information we hold about you.
Right to Rectification
If any of your information is incorrect, you can request a correction.
Right to Erasure
If there is no legal obligation, you can request that your information be deleted.
Restriction of Processing
You have the right to request that the use of your information be limited for specific purposes.
Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your information for specific purposes.
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.
Protection of Minors' Information
tkgm strictly provides services only to those aged 21 or older. We do not knowingly collect information from any person under the age of 21.
If we are informed that a minor has used our platform, we will immediately close that account and delete the associated information. If you become aware of a minor using the platform, please contact us.
Policy Changes and Updates
tkgm may update this privacy policy from time to time. If any significant changes are made, we will:
- Update the "Last updated" date at the top of this page
- Send a notification to your registered email if necessary
- May display a notification on the platform
Continued use of the platform after changes are made will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.
International Transfer of Information
Our server and data processing infrastructure may be spread across various regions of the world. Even if your information is transferred outside Bangladesh, we ensure it is always protected in accordance with the standards of this privacy policy.
For international data transfers, we ensure appropriate contractual arrangements and technical safeguards. All technology partners of tkgm are required to comply with international data protection standards.
Applicable Law and Jurisdiction
This privacy policy is governed by applicable laws and regulations. If any dispute arises relating to this policy, both parties will first attempt to resolve it through discussion. If resolution through discussion is not possible, the matter will be settled under applicable law.
tkgm is always committed to managing your information with transparency and integrity. Please contact our support team for any concerns or questions about our privacy policy.
Contact Us
Live Chat Support
If you have any questions about the privacy policy, our support team is available 24/7 to help you. Support is available in both Bengali and English.
24/7 Live Chat Available
Contact by Email
Write to us by email for privacy-related requests or concerns. We will respond as soon as possible.
Visit the pages below to learn more or manage your account at tkgm: