tkgm Terms and Conditions

01 General Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between the tkgm platform and the user. By accessing the tkgm website, creating an account, or using any service, the user fully agrees to these Terms.

tkgm is an online sports betting and casino platform operating for users in Bangladesh under SSL encryption and fair play principles. All services provided on this platform are governed by these Terms.

These Terms have been drawn up in accordance with the applicable laws of Bangladesh, and any disputes will be resolved under the relevant legal framework. The user confirms that they understand and voluntarily accept these Terms.

02 Eligibility and Age Verification

The following eligibility requirements must be met to create an account and use services on the tkgm platform:

• The user must be at least 21 years of age. This platform is only for those aged 21 or older.
• The user must be capable of accepting legal responsibility as an adult.
• The user must not have any mental or physical condition that impairs sound judgment.
• Only personal funds may be used in an account created in your own name.

tkgm may request identity documents or proof of age at any time for verification purposes. tkgm reserves the right to suspend or close an account if proof cannot be provided.

03 Account Registration

When creating an account on tkgm, the user must provide accurate, complete, and up-to-date information. Providing false or misleading information will result in immediate account cancellation, and any deposited funds may be forfeited.

Important points regarding registration:

• Each person may only create one account. Multiple accounts are prohibited.
• The name, address, and other personal details provided on the account must be accurate.
• The account is strictly for personal use — it may not be transferred or sold to anyone else.
• The email and phone number provided at registration will be used for communication.
• If any information needs to be changed, the support team must be notified immediately.

tkgm may request a copy of a national ID card, passport, or other government-issued identification as part of account verification. This process is handled securely and confidentially.

04 Account Security

The user is fully responsible for keeping their account login details, password, and credentials confidential. tkgm will never ask for a password by phone or email.

• Use a strong password and change it regularly.
• Do not share your password or login details with anyone else.
• If you notice any suspicious activity, contact us immediately at [email protected].
• Avoid logging in from public computers or connections.

05 Deposits and Withdrawals

All financial transactions on the tkgm platform are handled through bKash, Nagad, and Rocket. The following terms apply to each transaction:

Deposits

• Minimum deposit amount: ৳100 (per method).
• Deposits must be made only from a mobile wallet registered in the user's own name.
• Deposits from third-party accounts are not accepted and such deposits will be returned.
• Depositing funds obtained through fraudulent means is prohibited.

Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals can only be made to the same method used for the deposit.
• tkgm reserves the right to hold large withdrawal amounts until verification is complete.
• If there is any suspicious activity on an account, withdrawals may be suspended during the investigation.

06 Bonuses and Promotions

tkgm offers various bonuses and promotional offers. Each offer must be used in accordance with its specific terms. If the terms are not met, the bonus or any winnings earned from it will be cancelled.

Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000.
• Example: Deposit ৳1,000 and receive a ৳1,000 bonus → total balance ৳2,000.
• Example: Deposit ৳18,000 or more and receive the maximum ৳8,000 bonus → total balance ৳26,000.
• Bonus wagering requirement: 20x (calculated on the bonus amount only, not on the sum of deposit and bonus).
• Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before it becomes withdrawable.

General Bonus Terms

• A bonus offer applies only once per account, per household, or per device.
• Multiple bonuses cannot be used at the same time unless explicitly stated.
• Bonuses cannot be transferred from one account to another.
• tkgm reserves the right to modify, suspend, or cancel any bonus offer.
• If bonus abuse is suspected, tkgm may conduct an investigation and cancel the bonus.

07 Betting and Gaming Rules

All games and sports betting activities conducted on the tkgm platform are governed by the following rules:

Sports Betting

• All bets cannot be cancelled or changed once confirmed.
• Displayed odds may change at any time — the odds at the time of bet confirmation apply.
• If a match or event is cancelled, the relevant bet will be refunded.
• If any dispute arises over an event result, tkgm's decision will be considered final.

Casino Games

• All game outcomes are determined by a verifiable Random Number Generator (RNG).
• If a connection is lost during a game, tkgm will determine the result according to server records.
• If a technical error occurs in the game interface, the affected round may be cancelled.

08 Fair Play Policy

tkgm firmly believes in fair play. Ensuring equal and fair opportunity for all users on the platform is our core commitment.

• The outcome of every game is determined in a completely impartial and random manner.
• No user or third party can influence the outcome of a game.
• Any attempt at match fixing or result manipulation will result in immediate account closure.
• Any unusual winnings resulting from a software error or technical fault will be considered void.

tkgm regularly reviews its gaming systems and reserves the right to investigate any irregularities. All users are requested to play with integrity.

09 Prohibited Activities

The following activities are strictly prohibited on the tkgm platform:

• Creating or operating multiple accounts.
• Creating an account using a false identity or another person's information.
• Registering under multiple identities for the purpose of bonus abuse.
• Playing games using automated software, bots, or scripts.
• Any attempt to interfere with the platform's systems or security.
• Depositing funds obtained from illegal sources.
• Collusion (gaining an unfair advantage by working together with other players).
• Any attempt to harass or harm other users.

If a user is found to be involved in any of the above prohibited activities, tkgm will immediately close the account, forfeit the balance, and take legal action if necessary.

10 Account Closure and Suspension

Closure or Suspension by tkgm

tkgm may suspend or permanently close any account under the following circumstances:

• Any breach of these Terms.
• Fraudulent or suspicious activity.
• Failure to submit documents required for verification.
• For the purpose of a legal investigation or security review.

Closure by the User

A user may request to close their account at any time by emailing [email protected]. The opportunity to withdraw any available balance will be provided before the account is closed, but any active bonuses will be cancelled.

11 Limitation of Liability

tkgm is not liable for the following:

• Losses caused by internet connectivity issues, server downtime, or technical problems from third-party providers.
• Unauthorized access to an account due to the user's own negligence.
• Financial loss to the user as a result of participating in games — there is a risk of losing money in gambling.
• The actions or failures of third-party service providers.

tkgm is committed to providing the best quality service at all times, however tkgm's liability is limited in the event of any technical or service disruption. The user acknowledges that gaming and betting carry financial risk and that they are accepting this risk voluntarily.

12 Privacy & Data Protection

tkgm takes great care in protecting users' personal information. All data is securely stored and processed using SSL encryption technology.

• User data will never be sold to third parties.
• Data will be used solely for the purposes of service delivery, verification, and security.
• Data may be provided to authorities where required by legal obligation.

Detailed information on data collection, use, and storage can be found on our Privacy Policy page.

13 Responsible Gaming

tkgm places the highest priority on responsible gaming. We believe that gaming should be an entertaining activity, not a source of financial stress.

• Never bet beyond your means.
• Avoid placing further bets in an attempt to recover money you have lost.
• If gaming seems to be affecting your daily life, relationships, or work, take a break.
• Use the deposit limit or self-exclusion features if needed.

14 Changes to Terms

tkgm reserves the right to amend, change, or update these terms and conditions at any time. Continued use of the platform after any changes constitutes the user's agreement to the new terms.

• In the case of significant changes, an effort will be made to notify users at their registered email address.
• Updated terms will be published on this page along with the date of the most recent update.
• Transactions completed under previous terms will continue to be governed by the terms in effect at that time.

Users are advised to visit this page regularly to stay informed of the latest terms.

15 Contact & Complaints

If you have any questions or complaints regarding these terms and conditions or any tkgm service, please contact our support team:

• Email: [email protected] (for general inquiries and complaints)
• Live Chat: Active 24 hours a day, 7 days a week
• Language: Support is available in both Bengali and English

After a complaint is submitted, tkgm will review it as soon as possible and contact the user to work toward a resolution. Some account activity may be temporarily restricted while the complaint is being processed.